Frequently Asked Questions

We always want to make sure you are satisfied and happy with your purchases. Please reach out to us for any concerns. Have a question? Here are some of our most asked, if we missed it - reach out. 

How can I check the status of my order?

You should receive shipping updates up until delivery through your email. A confirmation will be sent to your email as soon as an order's been placed. An email should send when your item has been shipped, and another when it's been delivered. 

Where is my confirmation email?

Uh oh! You might have given us the wrong address, or something went wrong. Login to your Maymay Grace account to double check your email.

To view the status of your order visit the tracking page

When will my order be shipped? 

Within (48) hours of receiving your processed payment, we will ship your item out of our Texas location. We do not ship on weekends and your shipment should arrive between 3-5 business days, excluding holidays. 

To view the status of your order, check our tracking page

Do you have any sales?

All of our promotions and discounts will be personally sent to you in your order, or on our social media platforms and email announcements. Make sure to subscribe to our email listing and follow us on Instagram!

Can I purchase Maymay Grace Jewelry at another location?

We currently are operating online only. We hope in the future to be in stores! Check our social platforms for potential pop up- locations. 

My jewelry arrived broken, what do I do?

Contact or DM us on Instagram. 

How do I best take care of my Maymay Grace Jewelry?

Please visit our Protection and Care page for more details. 

What type of material am I wearing?

All of our pieces are stainless steel and gold plated/filled. 

Please visit our Protection and Care page for more details. 

Where does my donation go?

All purchases have a 20% profit donation that go directly towards the charity. This donation will help women of war and conflict rebuild their lives. Visit the womenforwomen website or social platforms to learn more. Please visit our Donation Information page for more details. 


Should you have any questions or concerns not addressed above, please reach out to us via email or social platforms. We will do our best to reply to you within 24 hours Monday - Friday 8:00 am - 4:30 pm (CST)